Forget about the endless communication techniques that you've heard about over the years. All of these techniques actually boil down to just three principals. I first discovered this high performance secret when I was a television news anchor and talk show host with access to communication masters like former president Bill Clinton, sex guru Dr. Ruth Westheimer, and General Electric CEO Jack Welch. - INTRODUCTION

My question for you is this: Are your interpersonal skills getting rusty? Has high-tech connectivity eroded your personal connectivity? Are you inadvertently coming across as demanding, distracted, or rushed and losing opportunities as a result? - CHAPTER 2

Top 3 Signs You’re a Weak Connector

1. You ramble frequently
2. You’re impatient or easily distracted
3. You come across as self-absorbed

- CHAPTER 1

Frontloading means quickly nailing what's relevant to your listener so they immediately grasp the big picture and what's in it for them. It's the antidote to rambling and prevents people from tuning you out. To frontload, simply deliver the most significant, actionable part of your message first. Think of it as a customized headline to steer your listener to what matters most.- CHAPTER 3

Portion control is the key to conveying successfully in today's information-overload society. People are bombarded with information and need shortcuts to digest the communiclutter^®. They don't need a data dump. When you convey well, people will grasp the precise message that you want them to receive, instead of feeling dazed and confused.- CHAPTER 5

Did you know that your mind craves information in multiples of three? Three is the world's most influential number for receiving information. Why not use it as a shortcut to convey even the most complicated message? Triplets are so ingrained in daily life that you probably aren't even aware of them. But subconsciously, you're comfortable with three of anything. If you want to save time and effort to help people understand your messages, structure them in variations of three.
- CHAPTER 7

Sound like a wimp and you'll be treated like one. When you open your mouth to speak, do your words sound decisive or wishy-washy? Do you display confidence or come across as insecure? Using weak language strips you of power and blocks your ability to convince others. The language of leadership is decisive. Don't sabotage yourself. Sound decisive. Confidence is contagious - you'll capitalize on opportunities and conquer obstacles.- CHAPTER 10

Let them own it, and they'll do it. Top communicators create commitment, not compliance by transferring ownership. That means shifting your ideas and decisions to others so they will embrace them and act upon them. It has enormous consequences for both personal and organizational buy-in. A good leader wants people to own what they do and take responsibility for their actions. Transferring ownership helps build morale, retention, productivity and sales. The question is: does your communication style empower or impede?- CHAPTER 11